Thanks for checking out my Shop Policies. I want you to be happy with your purchase, and so here are a few things you need to know about my shipping + return policies, plus repair + replacement guidelines. If you have a question and it isn’t answered by these policies, please send me an email at: email@example.com
-Kaia, Artist + Maker at Wind + The Wanderer, LLC
Shipping + Returns:
Q: How can I be sure that what I see on your website is what I am getting?
I try our absolute best to ensure that the product images used on my site flawlessly depict the colors and nuances in each original art piece. However, computer monitors and lighting vary, and I cannot guarantee that the images on your screen are a perfect portrayal of the real thing.
Q: What is your shipping policy? What happens if my package doesn’t get to me?
All shipping promos are only valid within the U.S. and are not valid on orders shipping outside the U.S.
Orders are shipped via USPS within 1-5 days of placing an order, unless otherwise notified. Made-to-Order products will be sent within 1 week of placing an order and will arrive according to the estimated time that the shipping carrier determines (in the USA within 1-2 weeks of when the product is shipped). Rates are based on size, weight and destination of package.
Wind + The Wanderer, LLC is not responsible for any lost or stolen packages/items. All orders are sent USPS with tracking, unless otherwise noted. After the package is picked up at our studio or dropped off at the shipping carrier, tracking is the responsibility of the purchaser. I will send a follow up email to you when the package has been shipped.
Q: Do you ship internationally? If so, how do you ship my order?
International orders are shipped via USPS First-Class Package International Service from the United States. This shipping method usually takes 7-10 days*.
*International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by sistergolden.com. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Q: What if I am not happy with my purchase and want to return it?
Email firstname.lastname@example.org for return address and more detailed instructions.
Returns are accepted within 15 days of the shipment date for a full refund less the original shipping cost*. The return shipping cost is the responsibility of the customer.
To be eligible for a refund, the item(s) must be returned unused in its original packaging and in the same great condition it left our studio in. The original invoice must also be included with the returned item(s).
For an item(s) over $75 in value, shipping insurance is recommended. We don’t guarantee that we will receive your returned item(s).
Upon receipt and approval of the return, a refund will be processed, and a credit will be applied via the original method of payment.
*Non-returnable items include:
All earrings (due to health standards)
I do my very best to ensure sturdy, safe packaging of all of my pieces, but in the unfortunate case of a broken or damaged good, a clear photo of the damaged good must be sent via email (email@example.com) within 3 days of receipt. Instructions for return or exchange of the damaged good will be provided in a reply email.
Wind + The Wanderer, LLC has the right to deny a return at any time. The Return Policy is subject to change at any time without notice.
Repair + Replacement
Q: What if my jewelry breaks or gets damaged and I want it repaired?
I strive to make my pieces durable and long-lasting. In the event that your Wind + The Wanderer piece breaks, please let me know so that I can determine the best action to take. Email me at firstname.lastname@example.org and you will receive an email with further information I will need from you. I DO NOT take back pieces that look like they have water damage, stained due to oil/lotions/makeup, or are intentionally broken or mishandled. Please refer to the leather care guide on how to maintain your jewelry.
Q: I am not happy with the colors or stones in this piece, can I get a replacement?
I try my absolute best to ensure that the product images used on my site flawlessly depict the colors and nuances in each original art piece. However, computer monitors and lighting vary, and I cannot guarantee that the images on your screen are a perfect portrayal of the real thing.
Since I use leather remnants and recycled stones and metals, there will be slight variations between one piece and another. I try to buy materials that are close to the same color, consistency, and thickness as the one I have photographed for the website, but I cannot guarantee that you will get the exact combination of materials as the one I posted.
If you are unhappy with the piece, please let me know at email@example.com.